Search for your complaint by clicking the search Icon on the top left corner and enter the search word. Once your search result is populated, click on it to open the desired complaint.
2. In the middle section of your record, click on the Activity then click "Link New" and then either select to link Interaction or add New.
3. To add new Interaction, select Add New and then enter the subject, the method, the date, enter the body of the interaction and scroll down to press OK.
Once you click enter, it will open the record of that interaction where you can add the rest of the details.
4. Your interaction will then appear on the middle screen under Activity tab of your complaint record.