Why can't I move on from the SMS Distribution page?
There are stakeholders in your distribution list with missing mobile phone details.
Check the box to exclude stakeholders with no mobile number or update the stakeholder contact details on their record page.
Why aren't all the stakeholders from my contact group that have a mobile number appearing in the Distribution List?
Any stakeholders marked Inactive or Unsubscribed will not be added to the distribution list.
Why is the timestamp on my SMS different to when I scheduled it?
Darzin sends SMS messages via a batch process. Scheduling your send time or clicking send now will log the SMS into the next applicable batch run.
How do I know when the SMS messages have been sent?
Once the batch process is complete, a summary of the SMS status is emailed to the user who created it.